If you wish to cancel your booking, there are specific times at which you can receive a full or partial refund.
If you cancel with 60 days or more before check-in, by paying a EUR 50 cancellation fee for administration costs, tenants can get a refund for
30 – 59 days before check-in, tenants can get a refund for
29 days or less before check-in
1. Within 24 hours of confirming a booking (if check-in is 29 days or less at the time of booking)
After you have completed a booking with an advertiser, you have up to 24 hours to change your mind. If you decide to cancel your booking during this time, no questions are asked! You’ll receive the first-month’s rent back in full, but please note that the one-time service fee is non-refundable.
We also introduced Covid-19 policies to protect you from uncertainties. READ MORE HERE