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Why does Grabahome asks for an ID?

June 2, 2019 by Mario Mrkša

It is our duty as a service provider to make our community as secure as possible for everyone. Unlike some other agencies, we don’t take your credit card and charge you before the landlord accepts the booking. However, in order to make a safe and secure booking process, we need to make sure that a real person is making the booking request.


For what purpose will we use your ID?

  • Acknowledge your identity

Grabahome doesn’t take your credit card or charge you before confirming your booking request. You only need to pay once the booking request is confirmed and you are confident that you want to book the accommodation. However, this would mean that everyone can request the booking and it might even not be a real person behind the request. That is why we ask from all our users who want to book through our site, to provide us with an ID so that we are confident about the person behind the request. Landlord can be safe knowing that we check all our user’s real identity.

  • Share basic information about you with the landlord

Landlords want to share their property with you, and not just for a few days but for a few months or even a year. For them to make them feel much more comfortable in rent their accommodation online, they would like to know some basic knowledge of the tenant.

  • Fill the contract

When the landlord accepts your booking request, and you are certain that you want to take that place, we will send you an e-contract with all the necessary information about that booking. For the most convenient experience, we will fill the contract with all the information and your personal information. The contract will be sent to you after the booking request confirmation and before making the payment.

Which information will be shared?

What we might share with the landlord:

  • Your First Name
  • Age
  • Nationality
  • Gender

What will never be shared with the landlord or anyone else:

  • The photo of your ID
  • Your ID number
  • Your address
  • Your Last Name
  • Any other sensitive information on your ID

Types of supported ID’s

  • Driver’s License
  • Passport
  • National identity card

For how long will my ID be stored?

Your upload ID document will be destroyed immediately after we verify it.

The only reason why we collect ID’s from our users is to confirm their identity and use the information from the document to fill in the contract details. In cases of rejecting the verification for various reasons (such as bad quality of the photo/file), we will destroy that document immediately and ask for a new upload.